Refund policy
Refund Policy
We want your experience with Grace Everley to feel clear, calm, and supported. Please read our refund and return policy carefully before making a purchase.
This policy applies only to purchases made directly through the Grace Everley Shopify website.
Purchases made through Amazon or another third-party retailer are handled by that retailer and are subject to their own return and refund policies.
Digital Products
Due to the nature of digital products, all digital product sales are final.
We do not offer refunds, returns, cancellations, or exchanges on digital downloads once the order has been placed or the file has been delivered.
This includes, but is not limited to:
Digital downloads
Printable PDFs
Mindfulness workbooks
Meditation guides
Reflection journals
Audio meditations
Digital bundles
Instant-access resources
Please review the product description carefully before purchasing a digital product.
If you experience a technical issue accessing your file, contact us at graceeverley24@gmail.com.
We’ll do our best to help you access your purchase.
Dropshipped Physical Products
Some physical products sold through Grace Everley may be fulfilled and shipped directly by third-party suppliers. This means the item may ship from a supplier, manufacturer, or fulfillment partner rather than from Grace Everley directly.
Eligible physical products may be returned within 30 days of delivery, subject to approval.
To be eligible for a return, the physical product must be unused, undamaged, and in its original packaging.
To request a return, contact us at graceeverley24@gmail.com.
Please include:
Your order number
The item you wish to return
The reason for the return
Photos, if the item is damaged, defective, or incorrect
Please do not send any item back before contacting us. Returns must be approved first.
If your return is approved, we will provide return instructions. Depending on the product and supplier, the return address may vary.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Physical Products
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at graceeverley24@gmail.com.
Please include your order number and clear photos of the item, packaging, and issue.
Once reviewed, we may offer a replacement, refund, or another resolution depending on the situation and supplier policy.
Non-Returnable Items
The following items are not eligible for return or refund:
Digital products
Downloaded files
Printable PDFs
Audio files
Gift cards
Sale items
Custom or personalized products
Items that have been used or damaged after delivery
Items returned without prior approval
Products purchased through Amazon or another third-party retailer
Amazon Book Purchases
Grace Everley’s book may be linked on this website through Amazon or another third-party retailer. Purchases made through Amazon are not processed by Grace Everley’s Shopify store.
If you purchase the book through Amazon, your order, delivery, return, and refund are handled directly by Amazon and are subject to Amazon’s current return and refund policies.
For questions about an Amazon book order, please contact Amazon directly through your Amazon account.
Exchanges
We do not offer exchanges for digital products.
For eligible physical products, please contact us at graceeverley24@gmail.com so we can review the issue and determine the best next step.
Refunds for Approved Physical Returns
Once an approved physical return has been received and inspected by the appropriate return location, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for processing. Your bank or credit card company may take additional time to post the refund.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped into the European Union, customers may have the right to cancel or return eligible physical goods within 14 days, for any reason and without justification.
This generally applies to eligible physical goods only.
Digital products may not be eligible for cancellation or refund once access has been provided, where permitted by applicable law.
Eligible physical items must be unused, undamaged, and in their original packaging.
Questions
For any return or refund questions, contact us at graceeverley24@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at graceeverley24@gmail.com.